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Terms & conditions

The Garden Furniture Shop terms & conditions

This page (together with our privacy policy) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.thegardenfurnitureshop.com (our site) to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. Please click on the button marked "I agree to the terms of service and will adhere to them unconditionally" during the check out process. Please note that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

 

Information about us

We operate the website www.thegardenfurnitureshop.com. We are For Outdoors Limited t/a The Garden Furniture Shop, a company registered in England and Wales under company number 05750860 and working from our office at 55 Dukes Ride, Crowthorne, Berks, RG45 6NS. Our VAT number is GB 821 6384 36.

Please note: we are an internet based only company and we do not have any premises with displays or any brochures that we can send you. However, if needed we can supply you with a colour swatch if you are considering either a coloured canopy or side screens.

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How your order is formed between you and us

Making a purchase from The Garden Furniture Shop could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to complete your order. If you prefer, you can also call us on 0800 246 5831 to place your order over the phone.

Alternatively, you can ring us on +44 1344 750788.

After placing an order, you will receive an auto generated e-mail from us acknowledging that we have received your order. Please note that this does not yet mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail in the form of an invoice / receipt that confirms that your order has been accepted.

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To change or cancel your order before receipt of the order confirmation

If for some reason you decide to either change or cancel your order please either contact us by email at: support@thegardenfurnitureshop.com or by calling us on 0800 246 5831 as soon as possible and certainly within 14 days of placing your order.

Alternatively, you can ring us on +44 1344 750788.

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Conformity of the Products

We guarantee to you that any Product purchased from us through The Garden Furniture Shop will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be fit for all the purposes for which products of that kind are commonly supplied.

Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is an extremely close representation, a slight variation in the actual goods can occur.

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Price and payment

Whilst every effort has been made in the information and cost of every product, we reserve the right to cancel an order or change a price. Of course none of this will be done without contacting you, the customer first. We have included this term to protect us in the case a genuine mistake has been made in our pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All orders must be paid for in full before goods are despatched. We do not offer either credit or extended payment terms. There are no other hidden charges.

Please note that the Title of Goods does not transfer to you until an invoice has been paid and that the property, goods and title remain that of The Garden Furniture Shop until is paid in full.

The transaction will show on your statement as 'For Outdoors Ltd'.

All prices shown are inclusive of VAT at the prevailing rate.

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To pay for your order

Here at The Garden Furniture Shop we take security of all our customers' details and credit/debit card details very seriously which is why when you order from us either online or by telephone, you can do so in the knowledge that your transaction is being completed totally safely and securely.

Payment for all Products can be made by credit, debit card or by using PayPal. We accept payment with Visa, MasterCard and American Express credit cards, as well as Maestro, Visa Electron and Visa Debit cards.

If you prefer not to send your card details over the Internet, you may contact us directly at the following telephone number to complete your order:

Tel: 0800 246 5831. Alternatively, you can ring us on +44 1344 750788.

Our Customer Support dept are available between 9:00 a.m. and 5.00 p.m. (GMT) Monday to Friday. Alternatively email us at support@thegardenfurnitureshop.com, and we will get back to you as soon as possible.

To protect credit and debit cardholders, all payments are screened using 3D Secure (MasterCard SecureCode, Verified by Visa or American Express SafeKey) and by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary.

Once your order has been processed on our system, and to ensure complete safety is maintained, any card details are completely destroyed leaving us to only see your order, your address and delivery details. At no time are your card details stored by us.

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Credit card security

Here at The Garden Furniture Shop we take security of all our customers' details and credit/debit card details very seriously which is why when you order from us either online or by telephone, you can do so in the knowledge that your transaction is being completed totally safely and securely.

We want you to shop on-line with confidence.

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site.

Depending on your browser, you will see a different confirmation that your connection is secure, but for the most common browsers, you will see a closed padlock at the top of your screen.

In order to validate orders we may contact you for additional security purposes should we deem this necessary.

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Mis-pricing

Despite our best efforts, items in our online shop may occasionally be mis-priced. We verify prices as part of our order checking procedures and if an item's correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item's correct price is higher than the price shown online, we will contact you for instructions before confirming your order.

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Stock availability

Product availability, and a rough time frame for delivery of your order, will be confirmed upon receipt of order.

If we are unable to deliver an item we shall cancel the item from your order immediately and let you know by phone or email. If we are unable to deliver an item to you in a timely manner, as stated within our delivery policy, we will telephone or email you with the option to cancel your order if you so wish.

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Delivery policy and costs

Delivery is normally within 3-14 days.

You will be advised of a more accurate delivery time once your order has been placed.

As this is a large item, cost of delivery is dependant on the delivery address. Please see the list attached for delivery costs.

Delivery AddressDelivery Cost
Mainland UK & WalesFree Delivery
Scottish Highlands£40.00
All Other LocationsPlease Call

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Guarantees

If you find a defect in the material or workmanship in any part or component, The Garden Furniture Shop will, at its discretion, repair or replace the product free of charge. "Defects", as used in this guarantee, are defined as imperfection in material or workmanship that will impair the use of the product.

Under this guarantee we are unable to exchange goods that have been treated, painted or modified in any way, or bespoke items. In these cases we would repair any damage covered by the guarantee.

In the event that you have a problem, please forward images of the damage to support@thegardenfurnitureshop.com together with your order details.

Garden Furniture & Accessories

All of our products are supplied with a 1 year (return-to-base) warranty.

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Returns & cancellation

Having chosen all our products with great care for quality and value for money, we hope and aim for you being completely 100% satisfied with your purchase from The Garden Furniture Shop. We understand that sometimes you might just want to simply change or cancel your order and therefore we have made our returns and cancellation process as simply as possible.

We just ask that you send your purchase back within 14 days of receipt of goods with proof of purchase, making sure it's unused and as good as new in it's original packaging.

You have a legal obligation to take reasonable care of the Products while they are in your possession.

You can notify us by logging in to My Account; e-mailing us at support@thegardenfurnitureshop.com, or by telephoning us on 0800 246 5831 to discuss your returns (we can help to make shipping arrangements for you) and where further details on your returns will be given. In either case please quote the order number that was supplied to you.

Alternatively, you can ring us on +44 1344 750788

You are required to pay for all return carriage costs.

Once a refund has been agreed, you are then responsible for the cost and risk of loss or damage of the product when returning the goods, so you should make sure that you take out enough insurance to cover their value.

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Privacy

We will always treat the information we collect from you as personal and confidential. Your details will only be used to complete orders, provide you with the best possible service and, if you have requested, to enable us to send you information about promotional offers and new products or services.

Read our Privacy Policy

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Complaints

In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on 0800 246 5831 or via email support@thegardenfurnitureshop.com We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.

Alternatively, you can ring us on +44 1344 750788.

Our Customer Support dept is available between 9:00 a.m. and 5.00 p.m. (GMT) Monday to Friday.

All complaints will be acknowledged within 2 working days and will be resolved as soon as practicable. We will always keep you informed throughout the process of resolving your complaint and we will keep the details of your complaint confidential.

We always welcome feedback from our customers and are continually looking at ways to improve our service.

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General terms & conditions

Risk and title

The Products will be your responsibility from the time of delivery.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event).

Our performance will be deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

Severability

If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of an order are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

Entire agreement

These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any order.

We each acknowledge that, in entering into an order, neither of us relies on any representation or guarantees (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

Nothing in this clause limits or excludes any liability for fraud.

Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Third party rights

A person who is not party to these terms and conditions or an Order shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Intellectual title

The content of our website including without limitation all information, software, data, text, photographs, graphics, sound and video are protected by copyright, trade marks, service marks, patents or other proprietary rights. Except insofar as expressly permitted in these terms and conditions, the content of this website may not be retrieved, displayed, modified, copied, printed, sold, downloaded, sold, hired, reverse engineered or transmitted in any way without our prior written consent. You may retrieve, display, copy, print or download the content on this website for the following purposes only:

  • Content of this site may be copied, in part or full, if the information is intended for personal use or in connection with the proposed purchase by you any of the goods referred to on the site.
  • The content of this site may be copied, in part or in full, for the benefit of a third party if the all of the following conditions are met:
    • the copy indicates this site as its source and provides the site's complete address and copyright information
    • the copy indicates that it is protected by copyright restrictions which must be respected by the third party
    • the copy, in part or in full, must not be inserted into another text or publication, in whatever form, without prior written permission
    • the copy, in part or in full, must not be stored, on another website or on any other electronic system, without prior written permission
    • the copy, in part or in full, must never be disseminated for commercial purposes apart from the intended purchase by you or others of goods specified on the site without prior written permission

Trade descriptions act

Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is a close representation, a colour variation in the actual goods may occur.

Law and jurisdiction

Orders for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.

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